MY ACCOUNT
Go to https://gemology.com Click on “My Account” and then on “Create your account”. Fill in your personal information and validate your registration.
There are many advantages to have an account with Gemology:
– Your personal information (shipping address, billing address, email, phone, etc.) is saved. For your next orders, you will not have to fill them in again.
– You can manage and track your orders.
– You have the benefits of our Gemology loyalty program.
– You can update your personal information directly online.
You can update your personal information directly online.
If you are having a problem logging in, you have probably shopped as a guest on our site before. To solve this problem, create a Gemology account by clicking on “ACCOUNT” at the top right, then “Create an Account”.
If you already have an account but are being denied access, click on “Forgot Password” and follow the instructions. Also, make sure that the email address you provide is correct and does not contain any mistakes.
Go to “My Account” and click on “Forgot your password? Enter the email address you registered with to receive a new password. If you do not receive this email, please check your junk mail box.
At any time, you can change your password in “My Account” then “My Personal Information”. Change your password and click on “Save”.
MY LOYALTY PROGRAM
Gemology has created a loyalty program that allows you to receive free products and benefit from promotional offers before they are even offered.
How does the program work?
1€ spent = 1 point earned
For new members: 20 points are offered to you!
Just create a Gemology customer account (not a guest account)! Registration is automatic and free. Go to https://gemology.com. Click on “My Account” and then on “Create your account”. Your points allow you to win and discover Gemology face and body care products.
When you make purchases on the website, points are automatically awarded to you for each purchase, on all products. Each time you reach a certain level, you will have the opportunity to select the gift of your choice from a selection of Gemology products.
You can add your loyalty gift to your next order on our e-shop and receive it with your purchases at home.
More information on “My Gemology Loyalty Program”.
MY ORDER
Find the products you need and add them to the cart. You can continue shopping or proceed to checkout at your convenience.
Your account will display any previously saved addresses or payment options, making it quick and easy to place your order.
We will send you an order confirmation email.
Your account will show all the orders you have placed. Under “Order History and Details” you can see the status of your order. Click on “Details” to get more specific information about your order.
Can’t find the information you need? Please contact our Customer Service team by email at communication@gemology.com.
Add products to your shopping cart, place your order and enter your promotional code in “DISCOUNT CODE” and click on “Use Code”.
Find the products you need and add them to the cart. You can continue shopping or proceed to checkout at your convenience.
Your account will display any previously saved addresses or payment options, making it quick and easy to place your order.
We will send you an order confirmation email.
Your account will show all the orders you have placed. Under “Order History and Details” you can see the status of your order. Click on “Details” to get more specific information about your order.
Can’t find the information you need? Please contact our Customer Service team by email at communication@gemology.com.
Add products to your shopping cart, place your order and enter your promotional code in “DISCOUNT CODE” and click on “Use Code”.
SHIPPING
The delivery times, following validation of your order, are as follows:
TO FRANCE – COLISSIMO :
Colissimo Suivi : 3 to 5 working days for France
TOWARDS THE INTERNATIONAL – TNT :
Packages are delivered in 1 to 3 days in Europe, and in 4 to 7 days outside Europe.
These times are communicated as an indication.
Any overtaking could not give place to damages, withholding or cancellation of the order by the Customer.
PAYMENT
During the ordering process, you will be required to choose from the following payment methods:
Payment by credit card: the credit cards accepted on the site are Carte Bleue, Visa, Master Card.
Payment by PayPal: you will be automatically redirected to the secure PayPal interface.
Payment by bank transfer (IBAN/BIC) in a European Union country: Gemology’s bank details will be communicated to you so that you can make a transfer from your personal bank account.
Payment by bank check (France only): your check, made out in euros, should be sent to Gemology’s headquarters at 19 RUE DES ENTREPRENEURS 78420 CARRIERES-SUR-SEINE, France.
Payment in 3 times without fees: You can pay your order in 3 times without fees and be delivered immediately. This service is available from 150€ of purchase.
Note: if you pay your order by check, you have 10 days to send us your payment. If you pay your order by bank transfer, you have 8 days to send us your payment. Your order will be shipped upon receipt of your payment.
Gemology uses a secure payment tool: PAYBOX’s secure payment terminal. Payment security is based on the authentication of the merchant, i.e., Gemology, and on the confidentiality of all data. To ensure this security, the PAYBOX secure payment terminal uses proven cryptographic techniques and complies with the various banking regulations.
RETURN POLICY
If you are not satisfied with all or part of the order, you have a 14-day right of withdrawal after receiving the products. The products must be presented in their original packaging without having been used.
The refund will be made directly to the credit card used for the order.
The shipping costs related to the return of your products remain at your charge.
You have 14 days from the date of receipt to return all or part of your order. Report your withdrawal concerning an order via your Account or send an email to communication@gemology.com . The products must be presented in their original packaging without having been used. Upon receipt of the package, you will be refunded within 14 days.
Send an e-mail with your return request specifying: your Name and First Name, the order number, the reference of the product to return.
Make sure that the returned products are complete in their original packaging. Items returned incomplete, damaged, or soiled will not be accepted.
Products must be sent to the following address
Rue Grande Bruyère, 6B1
4840 Welkenraedt
Belgique
We recommend to use a carrier with tracking service because the products remain under the responsibility of the customer until we receive them in our warehouse. The return costs of any article are at the charge of the customer.
BOOKING A GEMOLOGY SPA TREATMENT
I want to book a treatment at the Gemology Spa?
You can book your treatment directly here.
Choose your treatment, a date and a time slot. Create your account or login if you already have a Planity account. Verify your information and click on “Validate”. You will be asked to fill in your personal information and to make the payment.
Address :
SPA GEMOLOGY
6 Rue Pierre Demours,
75017 Paris
0145741090
CAN I RECEIVE SAMPLES?
For any order placed on the site, you will receive free samples of skincare and/or perfumes.
You can also order our Gemology sample set.
Also discover the Test Me Option!
Ideal for discovering our Gemology products! When you order, by choosing the TEST ME option, you will receive a sample with the product you purchased. You will have 14 days to test, make a decision and let us know if you decide to return the product. Because everyone has the right to change their decision and it’s free! In case of return, you will have 14 days following the sending of your retraction, to return the product. We will refund 100% of the price of the product purchased, excluding the shipping costs of your order. We take care of the return shipping costs.
